Please view here for the shipping charges.

Kindly contact our customer support team should you wish to deliver to other location

A confirmation email will be sent to your registered email upon receiving your payment.

Items will be shipped within **48 hours upon payment.

Tracking details will be sent to your email.

**Excluding weekends and public holidays.

When we dispatch your order for delivery you will receive a unique tracking number by email.

You may track your delivery with the tracking number.

Alternatively, you can email us on admin@aurainme.com and we will track the order on your behalf.

If you did not receive your package by the expected delivery date, please do not hesitate to contact us cs@aurainme.com

If you have received damaged/defective product, please do not remove the product from the original packaging and contact our Customer Support team at cs@aurainme.com
Please inform our representative the details of your parcels.

Our Customer Support team would also require you to provide visual evidence (e.g photo, video) of the products in order to expedite the process.

Kindly contact us at cs@aurainme.comfor further assistance.

Please note that our distribution center is closed on public holidays in Malaysia. For orders placed on Public Holidays or the day before, processing time will be extended by 1 – 2 working days.